Refund policy

Nova Nexus TCG Operated by Nova Nexus Trading Inc. Last updated: June 19, 2026

No Returns or Refunds

Due to the nature of our products — factory-sealed, collectible Pokémon TCG items — all sales are final. We do not accept returns, exchanges, or refunds for:

• Change of mind
• Buyer's remorse
• Market price fluctuations
• Products that have been opened after delivery

Please review your order carefully before completing your purchase, as we are unable to cancel or modify orders once they have been placed.

Damaged or Defective Items

If your order arrives damaged in transit, or you believe there is an issue with your item, please contact us directly. We review these on a case-by-case basis.

To report an issue, reach out via our Contact page as soon as possible after delivery, and include:

• Your order number
• Photos of the damaged item and the outer packaging/box it arrived in

Our team will review your claim and follow up with next steps.

Questions

If you have any questions about this policy, please contact us via our Contact page before placing your order.